Project and Client Manager
Who We Are
We are a dynamic agency doing amazing things with Shopify and Shopify Plus. We’re an easy going and relaxed crew (that’s what we call our team - you’ll get used to the space puns) who value great design, well written code and a work life balance.
Our portfolio showcases a wealth of luxury fashion and lifestyle clients including Rixo, Drake’s, Live Unlimited, Sahara London, KITRI Studio and many, many more.
Introduction to Project and Client Management
Project and Client Managers are the client facing crew members who organise projects from discovery phase, all the way through to launch - always ensuring that both the crew and clients are constantly up to date, whilst always delivering excellent client experience. The role is always changing, you can be in discovery with one client, whilst facilitating the QA (testing) phase with another.
Whilst running a project you will also have the ability to look after some retainer clients, The ideal candidate should be someone who can easily adapt to change, remain level headed in challenging situations, provide solutions to the wider crew and clients, and excels in client experience. You should be someone who is great at building customer relationships, extremely organised and can easily strategise with clients to make sure we are offering only the latest trends and best practices within eCommerce.
Client experience is paramount here at Brave the Skies. We build partnerships with our clients, and act as an extension of their teams, so it’s vitally important every crew member shares this same sentiment.
We don’t just do the bare minimum, we go above and beyond to help our clients stand out and achieve their goals.
Role and Responsibilities
As part of your role you will be responsible for:
● Client delivery
○ Leading discovery sessions (supported by your crew members - designers and developers)
○ Day to day client communication
○ Running regular Strategy Sessions to ensure our clients have robust Growth focused roadmaps for improvement of their Shopify store and the wider ecosystem.
○ Delivering excellent client experience at every interaction
● Project planning
○ Creating Discovery documentation and SOW’s
○ Creating Jira tickets
○ End to end delivery - ensuring the crew is working towards deadlines, and client goals are met as well as mitigating scope creep and risks throughout the project life cycle-Project ranges can be from 6-12 month projects
● Daily Tasks
○ Creating Jira tickets
○ Sprint planning
○ Scheduling - working closely with the Crew and the Operations Manager to ensure the crew is fully resourced at all times.
○ Attending all sprint planning calls and daily stand ups
● Reporting
○ Submitting end of project reports to the Client and Agency Operations Manager
○ End of month report to analyse Original VS Client VS Actual time tracked
○ Ensuring projects are delivered on time, to scope and within budget
Onboarding and Support
As part of your onboarding and ongoing support you would have regular check-in’s and training sessions with a number of BTS Crew members.
You would report directly to the Client and Agency Operations Manager , who would begin your training and ensure you had all necessary resources ready to pave your way for success.
You would be working alongside another Project Manager who would be available for day to day support, demonstrating the managing of projects and setting the expectation for exceptional client experience.
You would also work and collaborate with a crew of Growth Managers, Creative and Design , Development and Technical Leads.
Who Are You
The ideal candidate is someone who,
● Has excellent communication and customer service skills
● Is ambitious and looking for a challenge
● Has a can do, proactive attitude.
● Is able to think outside the box in terms of solutions for clients.
● Is keen to learn and develop their skill set
● Is able to look for solutions when problems arise
● Can work as part of a team, and is friendly and approachable
● Has the ability to manage their own workload in line with upcoming deadlines
● Is great at planning and mapping out client roadmaps.
BTS Perks
Being part of the crew at Brave the Skies opens a galaxy of opportunities. We’re a relaxed team who value flexibility and happiness at work. That’s why we have a policy which allows 100% remote working and flexi-time as well as opportunities for upskilling and education.
Make use of our perks at works scheme, which allows you to get discounts and points to suit your daily lifestyle as well as pension and medical insurance.
We give everyone the opportunity to attend industry events, such as meet-ups, conferences and seminars. We also offer generous holiday allowances to enable a work life balance so you can pursue your hobbies and interests
- Department
- Project Managers
- Locations
- United Kingdom
- Remote status
- Fully Remote
- Yearly salary
- 30,000 - 40,000
- Employment type
- Full-time
About Brave the Skies
We are Brave the Skies. We create immersive user experiences and best-in-class websites on the Shopify and Shopify Plus platform. Whether you’re an established brand with a national or galaxy wide presence or if you’re just starting out and have an idea, we have you covered.
Project and Client Manager
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